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Director of Account and Success Management

Why we need you 🔗︎


Maltego is an all-in-one platform used globally by industry experts, analysts, and law enforcement agencies to help secure the internet, protect organizations and individuals against cybercrime, and support complex investigations across a diverse spectrum of use cases, teams, and functions.

As a Director of Account and Success Management, you will be responsible for driving retention and growth of large enterprise and government customers in a B2B SaaS context, focusing on building, enabling, and leading a top-notch B2B account management team, and maintaining strong client relationships, ensuring customer satisfaction, and maximizing customer outcomes. This role requires strong strategic leadership and team management skills.

What to expect 🔗︎


Your responsibilities will include:
  • Develop and execute account management strategies to achieve revenue retention and growth targets.
  • Lead, mentor, and manage the account management team to ensure high performance and professional growth.
  • Build and maintain strong relationships with key customers, acting as an escalation point and executive stakeholder
  • Identify and address client needs, challenges, and opportunities to build sustainable customer relationships and enhance customer satisfaction and loyalty.
  • Collaborate with sales, marketing, services, and product teams to align account management strategies with overall business objectives.
  • Monitor and analyze account performance metrics, providing senior management with regular reports and actionable insights.
  • Develop and implement processes for customer feedback and continuous improvement of services.
  • Negotiate and close renewals and upsell opportunities, ensuring long-term client commitment.
  • Stay updated on industry trends, competitive landscape, and emerging technologies to drive innovation in account management practices.

Your profile in short 🔗︎


  • 10+ years of proven experience in account management, preferably in a B2B SaaS environment.
  • Experience working in a fast-growing scale-up environment
  • Knowledge of the SaaS industry, working with governmental institutions, and understanding of subscription-based business models.
  • MBA or other relevant advanced degree is a plus
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
  • Negotiation skills and experience in closing renewals and upsell opportunities.
  • Strategic thinker with a track record of developing and executing successful account management strategies.
  • Analytical skills to monitor and interpret account performance metrics.
  • Proficiency in CRM software, ideally Salesforce and other relevant tools
  • Ability to work collaboratively across departments to drive integrated account management initiatives.
  • Customer-centric mindset with a focus on delivering exceptional customer experiences

Why you will love Maltego 🔗︎


Maltego is a scale-up company. We provide you with the benefits and security of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.
Here are some of the reasons why you will love Maltego:
  • Insights into the daily operations of a fast-growing tech scale-up
  • Opportunity to quickly take over responsibility and make a direct and long-lasting impact
  • Motivated and highly international team
At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal-opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability.

Location 🔗︎


Munich

Required documents / information 🔗︎


Please submit a CV and a cover letter explaining your motivation to be part of Maltego
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