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Junior Technical Support Engineer (m/w/d)

Why we need you 🔗︎

Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch-over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys.

As a Junior ​Technical ​Support Engineer, you support such experts in doing their job more efficiently through the use of Maltego. With your communication skills, innate ability to empathize with users and find a use case to solution fit with the arsenal of tools that you have at hand, you will be empowering Maltego users around the globe.

What to expect 🔗︎

You will work closely with customers in helping them and resolve product or service problems by clarifying the customer’s complaint.

This includes:
  • Determining the cause of a given problem, selecting and explaining the best solution to solve the problem, and also expediting a correction or adjustment.
  • Following-up to ensure the resolution of the issue.
  • Working closely with other teams to develop a deeper understanding of product requirements.
  • Participation in internal product improvement, evaluation, and beta testing exercises.

Your profile in short 🔗︎

  • Technical college degree
  • Solid understanding of IT infrastructure and client/server software
  • Strong trouble-shooting skills
  • Excellent interpersonal and English communication skills
  • Ability to work independently and remotely, capable of multi-tasking, and role switching when required
  • Adaptable to changing priorities in a fast-paced environment

Your tech skills 🔗︎

Knowledge of any of the following are relevant:

  • Virtualization and Containerization Technologies such as Docker and VMWare
  • Scripting Languages such as Python
  • Linux operating systems such as Ubuntu
  • Cloud Computing Services such as AWS and Azure

Why you will love Maltego 🔗︎

Maltego is a scale-up company. We provide you the benefits and security of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.

Here are some of the reasons why you will love Maltego:
  • Insights into the daily operations of a fast-growing tech scale-up
  • Opportunity to quickly take over responsibility and make a direct and long-lasting impact
  • Young, motivated and highly international team

Location 🔗︎

Greece or India

Required documents / information 🔗︎

Please apply with a CV and a short cover letter, explaining your motivation to join Maltego.
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