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Implementation Engineer (m/f/d)

Why we need you 🔗︎

Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch-over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys.

As an Implementation Engineer, you act as the liaison for the engineering teams at the customers side ensuring they can rely on you for all things technical. With your communication skills, technical knowledge of Maltego both on the product, server and transform side, you will lay the groundwork for users around the world to leverage Maltego as their go-to investigative tool.

What to expect 🔗︎

In this role, you will manage technical implementation projects for customers. You will interact closely with the product, transforms and the support team. Your key task in this role is to ensure that the customer can achieve quick wins with setting up Maltego for long term stickiness such as developing a custom data integrations, deploying in their custom instance or ensuring they find a way to convert their investigative workflow to include Maltego. You will support the onboarding team and the sales team in ensuring customers can test and implement their ideas and work closely with the implementation manager to align timelines and expectations.

Key tasks as an implementation engineer include:
  • Managing the customer from pre-sales set up to long term Maltego implementation
  • Co-ordinating with technical operations and customer support to escalate and de-escalate tasks
  • Documenting existing and/or new processes related to setup and support activities and write necessary technical documentation/training materials in support of it
  • Determining the best methodology and approach to configure new requirements into existing and new solutions.
  • Learning about new infrastructure and run test environments to keep up with the ever-changing landscape of network infrastructure.

Your profile in short 🔗︎

  • Minimum of 3 years related work experience preferred
  • Degree in an appropriate IT field such as Computer Science or Computer Engineering or equivalent experience
  • Technical understanding of virtual machines, Docker, as well as cloud hosing in Azure, AWS required
  • Technical know-how of Kubernetes, terminal services, AWS AppStream, Openshift is nice to have
  • Basic knowledge of Python scripting for quick implementation support
  • Very good spoken and written English. Basic German is a plus but not required.

Why you will love Maltego 🔗︎

Maltego is a scale-up company. We provide you the benefits and security of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.

Here are some of the reasons why you will love Maltego:
  • Insights into the daily operations of a fast-growing tech scale-up
  • Opportunity to quickly take over responsibility and make a direct and long-lasting impact
  • Young, motivated and highly international team

Required documents / information 🔗︎

Please apply with a CV and a short cover letter, explaining your motivation to join Maltego.
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