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Customer Success Manager (m/f/d)

Why we need you πŸ”—︎

Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch-over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys.

As a Customer Success Manager, you assist such experts in doing their job more efficiently through the use of Maltego. With your communication skills, innate ability to empathize with users and find a use case to solution fit with the arsenal of tools that you have at hand, you will be empowering Maltego users around the globe.

What to expect πŸ”—︎

You will be building relationships with customers, understand their business, and identify how Maltego as a product can enhance their business objectives. Primarily, the customer success team is responsible for customer loyalty and retention. Working in Customer Success means proactively engaging with customers, understanding their journey so far with us, driving product adoption, and delivering product value. You will engage with our Engineering, our Transform hub, Sales, and Product teams to understand our product road-map and forward the feedback you collect on customer experience.

Your responsibilities will include:
  • Engaging regularly with existing users
  • Convert user input on features and pain points into actionable insights for other teams
  • Manage expectations of the customer and align it to strategic company initiatives
  • Proactively engage with Customers at risk and reduce risk of churn
  • Drive user adoption and increase Customer retention and loyalty

Your profile in short πŸ”—︎

  • Bachelor’s degree with an interest in technical products
  • 3+ years in a Customer Success role.
  • A love for speaking with and getting to know people
  • Comfortable giving presentations and demos in front of larger audiences as well as in conference calls
  • Affinity for software tools and are experience using Microsoft office and CRM tools
  • Ability to work with complicated customers and to juggle multiple tasks at the same time
  • Problem solver with a goal-getter attitude willing to fight for every single user
  • Fluent in English (written and spoken), additional languages are a plus

Why you will love Maltego πŸ”—︎

Maltego is a scale-up company. We provide you the benefits and security of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.

Here are some of the reasons why you will love Maltego:
  • Insights into the daily operations of a fast-growing tech scale-up
  • Opportunity to quickly take over responsibility and make a direct and long-lasting impact
  • Young, motivated and highly international team

Required documents / information πŸ”—︎

Please apply with a CV and a short cover letter, explaining your motivation to join Maltego.
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